I’m fed up with comcast. We bought my in-laws house from them in January 06. We’d been living in it since 2004. We had transfered all the bills to either mine or amy’s name except for Comcast (cable). The reason we hadn’t transfered it is because it isn’t as easy as it should have been. Now, if I had my father in law’s drivers license I could have taken it and a bill to one of the comcast stores and done it that way…. otherwise, he had to call, cancel the account and then i had to sign up for a new account. You’d think they could just change the name and SSN on the account.

I started this process on Tuesday. I spoke to a nice lady who was able to actually help me. She took the old account down, brought the new account up and even called me once this was done to give me the new account number. However, when I got home, we had no service. Apparently, since there was now a balance due on the old account (for the half of a month’s service) that had to be paid before the new account could be brought up on the existing hardware, otherwise, I’d have to have someone come out to install new service (WHICH MAKES NO SENSE TO ME). So, I pay the balance, call back and apparently, it takes a business day for payments to come up in their system. So we’re with out internet and cable for another day. Or so I thought.

I was able to disconnect the digital boxes from the cable and plug the cable directly to the TV and we had cable tv. w00t. No internet, but at least we could watch our shows. I call back on Wednesday, manage to get the digital cable on and then learn that there is a problem with new internet service and that it could take up to 24 hours. Well, while talking with the support guy on the phone, it turns out he lives kind of around the corner from us (which was nice to hear in this day of outsourced support) and some how we started talking about real estate in our area and how the prices on new houses can vary so greatly from one neighborhood to the next. It was kind of a random conversation to have with a support call… however he was able to get the issue resolved and by lunch on Thursday we had internet! God Save the King!!

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